Dear Customer, Click here to view our latest Covid 19 information page, for any queries please call Sales and General Enquires on 01769 576415.
Please note our website click and collect service is temporarily unavailable.

Covid 19:

MOLE VALLEY FARMERS CUSTOMER INFORMATION

During these uncertain times we would like to reassure our customers that all our stores are open to support the agricultural and rural community. We may though look a little different.

The safety of our staff and customers is our priority and as such we have a number of measures to keep us all safe.

  • Inside our stores (other than behind screens) our staff are wearing face coverings, please ensure you bring your face covering with you in line with Government guidelines to access our stores
  • Our staff who are unable to wear a face covering due to medical exemptions will be displaying a card to illustrate this and your understanding and support for them will be appreciated
  • Please adhere to our social distancing requirements
  • Sanitisation points are available for your use
  • During busy times we may need to limit the numbers in stores at any one time
  • Our Call & Collect service is available should you prefer to place orders for collection.
    Simply call 01769 576415.

In addition please note:

  • Clothing – Please note that our changing rooms are currently closed
  • Hat and body protector fitting - Our riding hat and body protector fitting services are available at your local store and must be booked by prior appointment. Please contact your local store to arrange.
    Find local store
  • Equine rug cleaning and repairs - Our equine rug cleaning and repair services are available. All rugs must be safely and securely bagged before taking to your local store. Please contact your local store for further information. Find local store

Thank you for your patience and support during this time.


Our priority will always be the safety and welfare of our employees and we continue to implement measures that we believe further enhance employee safety. This is an incredibly challenging time for all employees and their families and we recognise the stress and pressure each and every one of them is facing. We are in unprecedented times and as a business we will continue to be vigilant and agile in our response and approach. We would like to thank every one of our employees for continuing to support our customers, the business and the wider agricultural industry. They are doing a phenomenal job in continuing to pull together as teams and support each other.

We rely on working with our customers to ensure the protection of them and our staff during this difficult time and we respectfully request that they work with us in store and on the phone to support our key workers and be kind.


Our staff are extremely important to us and so we have temporarily changed our opening hours to ensure they have a break.

Some store have slightly different opening hours to others so please click here to find your local store’s opening hours

Refer back to this page for further updates

Please note the Buckingham store closes at 1pm on Saturdays.

Bridgend, Buckingham, Colchester, Darley Dale, Fauld, Leyburn, Melton Mowbray, Stokesley, Berkeley and Ulverston are all closed on Sundays.


We now offer a Call and Collect Service at our retail stores and yards. Call our Customer Services team on 01769 576415 to place your order and collect from the designated collection point at your local store. Please be aware we are experiencing high levels of demand and you should allow at least one working day for your order to be prepared. As soon as your order is ready, you will receive a call from your local store to arrange payment and to provide further instructions regarding collection.

Please note the following:

  • Ensure you have a suitable vehicle to collect your goods, we will only allow one collection visit per transaction to minimise queuing
  • Whilst we are working hard to provide an efficient service, at busy times it may not be possible to pick up your order immediately on arrival at store. You may experience a short wait. Please be patient and dress appropriately for the weather conditions.
  • Please note that our website based click and collect service is temporarily suspended so we can concentrate on the call and collect option.

In line with Government requirements, we have introduced the following protocols across all retail sites to ensure we are protecting our employees and customers:

Our Protocols

Social Distancing

  • Face coverings are worn inside stores (other than behind our screened tills) by all our retail staff and all customers will also be required to wear a face covering in order to enter
  • Customers may be asked to remove face coverings for the purpose of identification or to aid communication with staff who have hearing difficulties
  • At certain times we may restrict numbers of customers able to enter stores at any one time and are advising customers of this at the store entrance.
  • We are using gates and barriers to reduce the customer proximity to our tills and counters where applicable
  • We are visually highlighting social distancing guidelines where customers are waiting to enter our stores and at tills
  • We have introduced perspex screen till dividers in all our stores
  • We have closed tills that do not meet social distancing requirements
  • Outside customer collection points have been introduced along with social distancing measures
  • Maintaining social distancing is key and therefore where possible to protect staff and customers, self-loading of products is to take place in our yards and feedstores

Sanitisation and Cleaning

  • Tills, keyboards, card machines, trolleys, baskets, till stations and work surfaces are cleaned on a regular basis
  • Card machine pin pads are sanitised after every use

Customer Services

Our staff are working extremely hard in challenging circumstances. Please be respectful to them and other customers in our stores.

  • Customer changing rooms are closed
  • Some of our products are now available for self-loading and the range of products that this applies to is under constant review

COVID-19 Risk Assessment

In accordance with Government Guidelines the business has undertaken a COVID-19 Risk Assessment. To view the assessment please click here


Customer delivery advice... Help us to help you.

To help keep our staff and yourselves safe, please help us to minimise contact and assist with our sanitising protocols. This will enable an efficient service and ensure we can meet the needs of our farming and rural communities for vital deliveries. Thank you for your help and support at this time.

When placing an order:

  • Please advise us if you are self-isolating and give us clear instructions on where an order can be placed. We will phone ahead of delivery to check your current status and advise you of our location so that contact with the household is not made.
  • Please give as much notice as possible.
  • Please include the product code and as much detail of the product as possible.
  • Please give clear instructions on where to deliver goods, preferably a safe area where goods can be dropped without the need for contact between yourself and the delivery driver.

At your location:

  • Avoid meeting with drivers unless necessary and always maintain a distance of at least 2m. There is no need to meet or greet the driver unless unloading pallets etc and then normal protocols around social distancing should be used with contact minimised.
  • Please consider on farm signage to help us identify your ‘safe area.’
  • Delivery documentation will be signed on your behalf and pictures taken of goods when left for our records.
  • Please report any variations or errors immediately to your point of order or by contacting Customer Services with your order reference number on 01769 576415.

How to reach us

During this time there are several ways that you can you reach our business to place an order or receive Customer Service support. We are experiencing an unprecedented amount of calls at this time and your patience is very much appreciated.

By Phone

  • Telephone our dedicated Customer Services line on 01769 576415 where a member of the team will be able to help.
    Open from 8.30am – 5.30pm, Monday to Friday.
  • Telephone our website enquiries and online ordering team on 01769 576419 where a member of the team will be able to take your order.
    Open from 8.30am – 5.30pm, Monday to Friday.
  • Telephone your local store, pay over the telephone, and staff can arrange for your order to be placed in a confinement area for collection. Our stores are currently experiencing a high level of demand, so your patience and understanding is appreciated. Find your local store here.

By Email

Online

Mole Valley Plus

  • To order fuel, ear tags, concrete, aggregates and special agricultural products please call the Mole Valley Plus order line 01769 576201. Open from 8.00am – 5.30pm, Monday to Friday. Or email us at info@molevalleyplus.com

Head Office and General Enquiries