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Customer UpdateCustomer Update

Update from Mole Valley Farmers CEO Jack Cordery
Tuesday 5th September 2023

Latest update Wednesday 6th September

We are pleased to advise customers that all of our Mole Valley Farmers and Mole Country retail stores are open as normal and able to accept all methods of payment.

Our field-based teams as always are on hand to help with any of your requirements. moleonline.com is also available for all of your online orders.

Our Feed manufacturing, Fertiliser processing and our Fuel team are largely operating as normal. Our on-farm sales representatives are fully operational and there to support you, so please discuss your requirements with them.

We remain unable at this current time to receive incoming emails, althouth we anticipate our email systems will be operating early next week (w/c 11th September). In the meantime please use the following phone numbers and leave a message as necessary and a member of our team will call you back:

• Feed orders: please contact your usual representative or 01278 444829  

• Fertiliser orders: please contact 01769 576405  

• Fuel orders: please contact 01769 576201

• Alternative feeds orders: please contact 01566 780261

• Sales & general enquiries: please contact 01769 576415

We would like to thank all of our valued customers for your support and understanding. We will continue to post updates to this page as we return to normal operations.

Brand Store Trading status
Mole Valley Farmers South Molton Open and available for all methods of payment - cash, card and booking to account
  Bridgwater Open and available for all methods of payment - cash, card and booking to account
  Cullompton Open and available for all methods of payment - cash, card and booking to account
  Cirencester Open and available for all methods of payment - cash, card and booking to account
  Frome Open and available for all methods of payment - cash, card and booking to account
  Holsworthy Open and available for all methods of payment - cash, card and booking to account
  Liskeard Open and available for all methods of payment - cash, card and booking to account
  Newton Abbot Open and available for all methods of payment - cash, card and booking to account
  Penzance Open and available for all methods of payment - cash, card and booking to account
  St Columb Open and available for all methods of payment - cash, card and booking to account
  Tavistock Open and available for all methods of payment - cash, card and booking to account
  Yeovil Open and available for all methods of payment - cash, card and booking to account
 
Mole Country Stores Alnwick Open and available for all methods of payment - cash, card and booking to account
  Andover Open and available for all methods of payment - cash, card and booking to account
  Basingstoke Open and available for all methods of payment - cash, card and booking to account
  Berkeley Open and available for all methods of payment - cash, card and booking to account
  Billingshurst Open and available for all methods of payment - cash, card and booking to account
  Buckingham Open and available for all methods of payment - cash, card and booking to account
  Bury St Edmunds Open and available for all methods of payment - cash, card and booking to account
  Canterbury Open and available for all methods of payment - cash, card and booking to account
  Colchester Open and available for all methods of payment - cash, card and booking to account
  Darley Dale Open and available for all methods of payment - cash, card and booking to account
  Dereham Open and available for all methods of payment - cash, card and booking to account
  Devizes Open and available for all methods of payment - cash, card and booking to account
  Dorchester Open and available for all methods of payment - cash, card and booking to account
  Driffield Open and available for all methods of payment - cash, card and booking to account
  Fauld Open and available for all methods of payment - cash, card and booking to account
  Gillingham Open and available for all methods of payment - cash, card and booking to account
  Heathfield Open and available for all methods of payment - cash, card and booking to account
  Hexham Open and available for all methods of payment - cash, card and booking to account
  Leyburn Open and available for all methods of payment - cash, card and booking to account
  Lymington Open and available for all methods of payment - cash, card and booking to account
  Market Rasen Open and available for all methods of payment - cash, card and booking to account
  Melton Mowbray Open and available for all methods of payment - cash, card and booking to account
  Newark Open and available for all methods of payment - cash, card and booking to account
  Newbury Open and available for all methods of payment - cash, card and booking to account
  Newport (IOW) Open and available for all methods of payment - cash, card and booking to account
  Piercebridge Open and available for all methods of payment - cash, card and booking to account
  Redhill Open and available for all methods of payment - cash, card and booking to account
  Ripley Open and available for all methods of payment - cash, card and booking to account
  Romsey Open and available for all methods of payment - cash, card and booking to account
  Salisbury Open and available for all methods of payment - cash, card and booking to account
  Stamford Open and available for all methods of payment - cash, card and booking to account
  Stokesley Open and available for all methods of payment - cash, card and booking to account
  Thirsk Open and available for all methods of payment - cash, card and booking to account
  Ulverston Open and available for all methods of payment - cash, card and booking to account
  Wickham Open and available for all methods of payment - cash, card and booking to account
  Winchester Open and available for all methods of payment - cash, card and booking to account
  Worksop Open and available for all methods of payment - cash, card and booking to account
 
Mole Farm Direct Bridgend Open and available for all methods of payment - cash, card and booking to account
 
Bridgmans Farm Direct Evercreech Emergency farm sales for booking to credit account
  Kilkhampton Emergency farm sales for booking to credit account
  Newton St Petrock Emergency farm sales for booking to credit account
  Porte Emergency farm sales for booking to credit account

 

Data

We understand you may have concerns regarding your data. It remains the case that we have no evidence that any personal and/or financial data we hold in our systems has been compromised. However, as we continue to investigate this incident our working assumption is that personal data may have been compromised. We have reported this incident and are working closely with the relevant external agencies. We advise you to take sensible and precautionary measures to reduce the risks that could arise if your data has been compromised.

The guidance below is prepared to help you take appropriate measures to allay concerns.

If you are concerned regarding your financial details, please contact your bank to ensure you have appropriate levels of security in place. We do advise you follow standard good practice by ensuring you have the appropriate passwords and authentications in place with your bank, especially where you use online banking.

Data could be used for identity theft. As a result of this:

  • Be vigilant – we all receive phishing emails as a result of email addresses falling into the hands of scammers. If you have any doubts about the authenticity of an email, the best advice we can give is to delete it.
  • Please also be aware of phone scams and never disclose PIN codes, passwords or personal details unless you are sure of who you are talking to. Please see helpful information from the consumer group Which?
  • You should never click on a link or attachment and input bank details or financial information. Your bank, utility companies and other legitimate organisations like Mole Valley Farmers will never ask you to input personal financial information into an email.
  • Please see further helpful advice on common scams and how to avoid them from the consumer group Which?
  • It is always good practice to keep a close eye on your bank accounts - inform your bank, building society and credit card company of any unusual transactions on your statement.
  • You can also request a copy of your credit file to check for any suspicious credit applications. Please visit the Information Commissioner’s Office (ICO) for further information at ico.org.uk
  • Consider changing your passwords ensuring they are strong and unique with at least 14 characters in upper and lower case.
  • You can also Credit Lock your details with organisations like Experian, blocking access to your credit report. This prevents anyone from opening a new account in your name, such as a credit card or loan.