How to track your Home Delivery order?
We know you're excited to receive your order! Tracking your delivery is simple and provides you with the latest updates from dispatch right up to delivery.
Here is a step-by-step guide to tracking your order:
Step 1: Receiving Your Dispatch Confirmation
- As soon as your order leaves our warehouse, you will receive a Dispatch Confirmation Email.
- This email is your key to tracking and contains a dedicated tracking link to the courier.
Step 2: Accessing Your Tracking Dashboard
- Click on the tracking link provided in the dispatch email.
- This link takes you to our Mole Valley Farmers Order Tracking Dashboard, which is updated in near real-time.
Step 3: Understanding the Tracking Dashboard
Your dashboard is designed to give you all the information you need at a glance:
| Dashboard Element | What it Tells You |
| Order Number | Confirms the details of the order you are tracking. |
| Courier Logo | Identifies the delivery partner handling your package (Royal Mail or DHL). |
| Estimated Arrival Date/Day | Our most current estimate for your delivery, which automatically adjusts for any courier delays. |
| Delivery Postcode | Confirms the delivery address we are shipping to. |
| Status Bar | Shows the current stage of your delivery journey. |
| The Status Bar Progression | Progressing > In Transit > Out For Delivery > Delivered |
Step 4: Checking Live Courier Service Updates
- The Tracking Dashboard includes a link to the respective courier's Live Service Updates page.
- This allows you to check for any widespread service issues, major delays, or disruption information directly from the courier.
Direct Links to Courier Service Updates:
- DHL Service Updates - Find Out More
- Royal Mail Service Updates - Find Out More
Step 5: Out for Delivery Notification
- When your order is Out for Delivery (the final stage before arrival), our courier will send you an SMS text message.
- This text confirms that your package is on its way to your specified delivery address.
Quick Tips & What to Do If Your Delivery is Delayed
Accuracy: The Estimated Arrival Date on the dashboard accounts for any logistical delays reported by the courier, ensuring it's as accurate as possible.
What if the Estimated Arrival Date Passes?
If your order has not arrived by the Estimated Arrival Date:
- Check the Tracking Dashboard: Review the status bar for any new updates.
- Check Courier Updates FIRST: Before contacting our Customer Service team, please check the courier's Live Service Updates (linked in Step 4). This is the quickest way to see if there are any current network delays or regional issues affecting your delivery.
- Contact Customer Services: If you have checked both your tracking dashboard and the courier's service updates and your order is significantly delayed, please contact our support team, quoting your order number.