Policies
Welcome to our Policies Information. This area is designed to provide you with clear and concise information regarding our company policies, ensuring transparency and a smooth shopping experience.
Here, you'll find essential details about our Delivery Policy, including estimated delivery times, shipping costs, delivery restrictions. We've also outlined our comprehensive Returns and Refunds policy, explaining the process for returning items and receiving a refund. For further information on specific aspects of our business, please explore our other important policies, such as our Privacy Policy or Cookie Policy.
Our Policies
Delivery Policy
A full break down of our Website Delivery Policy including standard delivery charges, free delivery charges, zonal charges and locations we are unable to deliver to.
Returns and Refunds Policy
We hope you are completely satisfied with your purchase from Mole Valley Farmers Ltd. If, however, you would like to return or exchange a product then please read our returns and refunds policy.
Restricted Goods Policy
Due to legislation, regulation, traceability, or industry “Best Practice” guidelines, we may be unable to exchange or refund certain types of product purchased from our retail stores. See what goods have restrictions applied to them.
Returns and Exchanges In-store Policy
We will gladly exchange or refund saleable goods within 28 days of purchase when proof of purchase is provided. See how to get refunds or make exchanges in-store.
Plant Welfare and Loss Replacement Policy
We cannot accept responsibility for the health and welfare of plants after delivery or collection from the nursery.
Sale of Animal Medicines Policy
See our policy on the sale of animal medicines
Click and Collect Policy
This policy outlines the terms governing the use of our Click & Collect service. By using this service, you agree to the following terms.
Please, mind that only logged in users can submit questions
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