We would like to reassure all customers that as an essential retailer our stores are open.
For our COVID-19 information page please click here. For Sales and General enquiries or Call and Collect please call 01769 576415.

Restricted Goods

Restricted Goods

Due to legislation, regulation, traceability, or industry “Best Practice” guidelines, we may be unable to exchange or refund certain types of product purchased from our retail stores.

The list below details product types where restrictions may apply, but is neither exclusive nor exhaustive:

  • Animal Medicines – General & Vaccines
  • Agrochemicals – Herbicides, Pesticides & Fungicides
  • Underwear
  • Frozen, Refrigerated, or Temperature Sensitive products
  • Animal Feeds – Products fed to animals that may be destined for the human food chain
  • Equestrian Safetywear – Riding Hats, Body Protectors


Any queries regarding Restricted Items should be addressed to a member of the store Management Team, or to Customer Services at [email protected]

Please, mind that only logged in users can submit questions