Sale of Animal Medicines Policy
If you are looking to place an order for a prescription only medicine – veterinarian (POM-V) you will need to obtain a valid signed prescription from your veterinarian. Your prescription must either be emailed or faxed to us, for more information about where to send your prescription please call 01392 872898.
Please note that we will not despatch your order until we have received an electronic copy of your prescription and we are satisfied that the prescriber and the prescription are genuine and legally valid. It is an offence for a person other than a registered veterinarian to prescribe a veterinary (POM V) medicine; and for a person other than the prescriber to amend a prescription issued by your veterinarian.
If we are unable to satisfy us that the prescriber and the prescription are genuine and legally valid we will cancel your order and issue a credit for the sum that has been paid by you for the product/s less reasonable expenses incurred by us in processing your order.
Any inaccurate or false information you supply to us could result in certain products being prescribed to you that are unsuitable or inappropriate for the intended use you have specified to us. Therefore, you hereby undertake at all times to provide true, complete and accurate information to us when ordering any veterinary products from us. You hereby acknowledge that we shall have no liability or responsibility for any direct or indirect loss or damage that may result to you, your animal or a third party incurred as a result of our reliance on false or inaccurate information supplied by you or on your behalf.
Contact Details
POM-V Medicines
- Molecare Veterinary Services, Exmoor House, Lime Way, Pathfields Business Park, South Molton, Devon EX36 3LH
- Telephone: 01392 872898
POM-VPS Medicines
- Mole Valley Farmers, Moorland House, Station Road, South Molton, Devon, EX36 3BH
- Telephone: 01769 576419
- Email: [email protected]
Registered Veterinary Practice Premises
Mole Valley Farmers, Pathfields Business Park, South Molton, Devon, EX36 3LH
Telephone: 01769 573431
Fax: 01769 573821
AMTRA Qualified Animal Health Advisors
- Blair Dennis QR15512
- Sarah Mallows QR12763
- Sharron Searle QR15529
- Trevor Frost QR12803
Registration can be checked on the Veterinary Medicines Directorate website here
Complaints Procedure
If you have any problems or a complaint please email [email protected] or phone 01769 576419 in the first instance. If for any reason you are not satisfied with our response you can contact the Veterinary Medicines Directorate by emailing:
Suspected Adverse Reactions
If you suspect that an animal has an adverse reaction to animal medicine it must be reported to the Veterinary Medicines Directorate here
Product Information Database
A full list of product datasheets can be found on the VMD’s Product Information Database here