How To Order
The Mole Online Website
From the homepage, you can navigate to all other pages of the website. At the very top of the page, you will always find access to the store locator, contact us, about us, my account and help pages.
Below this, next to the Mole Online logo, a search box is provided. Use this to search the site for products and/or advice. Next to the search box, on the right-hand side of the page, your basket is shown. This will alter if you add products to your basket and can be used to review and pay for your purchases.
The horizontal menu below these features provides access to commonly-used areas of the site. It links to information specifically aimed at farmers, smallholders, equestrian customers, etc. Within these areas, you will find products as well as advice and guidance relevant to that particular topic.
All of the aforementioned features are permanently available on each page of the site.
In the centre of the home page, links to information about membership and our email newsletter are provided. Links to weather, market prices, news and events, the about us section, small ads and jobs are provided lower on the page.
From anywhere on the website you can return to the home page by clicking 'Logo’, which is located on the extreme left hand at the top of every page.
How to Search For Products
Products can be found in a number of ways. The first is by using the search box at the top of each page. The search facility will locate relevant products as well as advice and guidance if appropriate.
If you would prefer to browse the products in a particular area, click the subject you are most interested in on the horizontal menu at the top of the page (i.e. farming, smallholding, equestrian, home and garden). This will take you to pages designed specifically for these areas. If you hover over the words in the horizontal menu, a drop-down menu will appear which provides quick and easy links to products within that area.
It is also possible to browse products by their brand.
Each page of the online shop features a navigation menu on the left hand side. This can also be used to search for products.
NAVIGATING THE PRODUCT MENU
You can browse the entire product catalogue by either hovering your mouse over each category in the menu on the left-hand side or by clicking on them. Either method will provide more details. For example, if you hover over ‘Farming’ the available subgroups will be displayed. If you then hover over ‘Sheep Medicines’, the next level of categorisation will be displayed; if you then click ‘Wormers’ all the sheep wormers will be displayed.
CHANGING THE ORDER IN WHICH PRODUCTS APPEAR
When viewing products in a list, you can alter the order in which they are displayed to suit your preference. Use the ‘sort by’ box at the top of the page to list products by price (high to low or low to high), by customer rating, alphabetically and more.
HOW TO VIEW MORE INFORMATION ABOUT THE PRODUCT
To see more information about a product click either on the image, the name of the product or where invited to ‘read more’. All of these methods take you to a page about that product, where in most cases it is possible to read an extended product description, view enlarged images (and zoom in to see details in the image), read customer reviews, rate the product, view a video of it in use where available and of course purchase the product! The product pages also contain access to our returns policy, delivery information and store locator.
How to Place an Order
ADDING PRODUCTS TO YOUR BASKET
When you find a product you wish to buy, simply check the quantity and click ‘Add to Basket’. The contents of your basket are always displayed in the top right hand corner of the page. They will be updated when you click ‘Add to Basket’. You can use this area to review your purchases, change quantities or remove products from your basket and, when you have finished shopping, to access the checkout. You can also save your basket, which is useful if you wish to make regular purchases of the same products or if you are suddenly called away before completing your order.
THE PRICE SHOWN IN YOUR BASKET
The basket displays the total net price of your purchases. It does not include delivery. By default, the price of standard delivery to mainland UK addresses is shown, but will change if you live outside of mainland UK (postal zones explained) or if you select express delivery. It will change automatically if you log in and save a delivery address that is outside of mainland UK.
THE CHECKOUT PROCESS
If you already have an online account with Mole Online, please enter your email address and password here to recall the information about you that we require to process the order.
If you are a new customer, you can proceed as a guest. Once you have complete your order you will have the option to create an online account. Having an online account with us will make purchasing from our site much quicker and easier.
For security reasons we are only able to deliver your first order to the card holder’s billing address. Subsequent orders may be delivered to an alternative delivery address.
CHECK YOUR ORDER
This is the final opportunity to ensure all your order details are correct.
On certain orders it will be possible to choose standard or express delivery. For other orders it might not be possible. For more information about delivery please read the Delivery Information page.
If you are a member of Mole Valley Farmers (ie. Farmer Shareholder, Country Member or Standard Account Holder) and you have enabled your account online, you will have the choice of booking to your account or paying by card. Non-members must pay by card. Explore the membership options and their benefits to you.
If you have a Mole Valley Farmers electronic voucher please enter the unique code at this stage to redeem it. Please note that we are unable to accept a voucher when booking to an account.
Electronic vouchers may only be redeemed through our website, not through our branches. Paper vouchers that are issued from branches may only be redeemed through our branches, not through our website.
If you are using a discount code please enter this in at the product basket stage.
Percentage off codes are only applicable to online orders and cannot be used in conjunction with any other offer.
Discount codes exclude animal medicines, dairy chemicals, cord, silage and fertilizer.
AUTUMN5 discount code applies for website purchases only. Single use per customer. Excludes animal medicines, bulk feed, seeds, fertiliser, crop packaging, agrochemicals and gift vouchers.
Providing your order has been processed successfully, the order confirmation page will be displayed. Please print this page or make a note of your order reference number to allow you to track your order. In addition, an email will be sent to confirm that we have received your order. We will send another email to let you know when the order has been dispatched.
Certain products such as knives, axes, chainsaws, and solvents can only be sold to adults. We, therefore, require these products to be paid for either on account or by credit card to ensure the purchaser is over 18. If you attempt to purchase any of these items with a debit card you will be asked to purchase them with a credit card instead. Failure to do so will result in the order being canceled.
To track your order, click on My Account at the very top of the page. If you have not logged in you will be asked to do so. Clicking on Order Tracking will display all orders and their status.
Mole Valley Farmers Members Services Online
To become a member of Mole Valley Farmers and for information about Member benefits, see our Membership Section.
REGISTERING YOUR ACCOUNT
Registering your account online allows you to book and make payments to it using this website, at the same time taking advantage of your member discount.