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Delivery Information FAQs

This category provides comprehensive information about our delivery options and procedures. Whether you're eager to know when your order will arrive, have questions about shipping costs, or need assistance with tracking your package, you'll find the answers here. We strive to deliver your purchases promptly and efficiently, ensuring a seamless and enjoyable shopping experience online with Mole Valley Farmers.

Additionally, we have compiled a wide range of Frequently Asked Questions (FAQs) to address common inquiries regarding our delivery service. These FAQs cover various topics, including delivery timeframes, shipping destinations, and returns.

Related Information

Delivery Policy

This policy outlines our commitment to timely delivery, shipping charges, and any potential delays or exceptions.

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Returns & Refunds Policy

We hope you are completely satisfied with your purchase, however, if you would like to return or exchange a product then please read our returns and refunds policy.

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Track Your Home Delivery Order Online

Find out more about tracking our home delivery order through our dedicated Mole Valley Farmers Delivery Tracking Dashboard.

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Latest FAQs

How to track your Home Delivery order?
Upon dispatch, you will receive a Dispatch Confirmation Email containing a tracking link that leads to your dedicated Tracking Dashboard. This dashboard updates in near real-time, displaying your estimated arrival date, the delivery status, and the courier (Royal Mail or DHL). The dashboard also features a link to the courier’s Live Service Updates page, which is the first place you should check for delays if the estimated date passes before contacting customer service. Finally, the courier will send an SMS text message when your order is Out for Delivery.
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How much does delivery cost?
Delivery costs vary based on the weight of the order and the delivery location.
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How long does delivery take?
Standard delivery typically takes 3-5 working days. However, during busy periods or for remote locations, delivery times may be longer.Full Delivery Policy To see our full delivery policy, including zonal charges, location we are unable to deliver to...
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How do you place a click and collect order?
At the basket, select the "Click & Collect" option as your delivery method and confirm your preferred store for collection in the cart. Check out our dedication Click & Collect Information section for more detail.
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Can you deliver to my address?
We deliver to most mainland UK addresses. However, there are some restrictions for remote locations and certain postcodes.
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What happens if I'm not home to receive my delivery?
The courier may leave a card with instructions on how to rearrange delivery. If you have any concerns please get in touch with our customer services team.
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Can Forest Garden products be delivered to remote locations?
Forest Garden products cannot be delivered to the Scottish Islands, Isle of Man, Northern Ireland, or Isle of Wight
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Can I have my order delivered to a different address?
For your first order, we can only deliver to the cardholder's billing address. Subsequent orders can be delivered to an alternative address.
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Please, mind that only logged in users can submit questions
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