Help Center
Terms & Conditions
Restricted Goods
See what goods have restrictions applied to them
Sale of Animal Medicines
See our policy on the sale of animal medicines
Terms & Conditions: Competitions & Prizes Draws
Here is a list of our general competition and prize draw terms and conditions
Delivery Information
Returns and Refunds Policy
We hope you are completely satisfied with your purchase from Mole Valley Farmers Ltd. If, however, you would like to return or exchange a product then please read our returns and refunds policy.
Website Delivery Policy
Here is a full break down of our Website Delivery Policy
Returns and Exchanges in store
See how to get refunds or make exchanges in store
How To Order
Farmer Shareholder Points
Country Membership
Shopping
What is the supplement in animal feeds?
It is quite common for animals, such as cattle, to be prone to problems as a result of an imbalanced diet. By using animal feed supplements, such as calcium, magnesium, phosphorus and vitamins A, D and E, you can ensure your animals stay healthy and productive.
What is the main ingredient in animal feed?
The main ingredient in animal feed is grains, which can include corn, barley and oats.
What are the top essential mineral nutrients for animals?
The essential minerals that animals require include phosphorus, sulphur, potassium, magnesium and zinc.
My Account
I forgot my password or registered email, what should I do?
If you've forgotten your password or registered email address, don't worry! You can easily reset your password. Simply go to our "Forgot You Password" page and enter the email address associated with your account.
What are the advantages of having an MoleOnline.com account?
Mole Valley Farmers offers a range of benefits with an account including review your order history, manage your preferences, personal infomration and more.
How do I create an account?
You can create an account during the checkout process or visit the Account Login page via the link in our header.
Can I share an account with other users?
For security reasons, each Mole Valley Farmers account is unique to an individual customer.
How do I manage my marketing preferences?
Vsit the "Newsletter Subscription" section of your account and choose whether you want to receive our newletter subscription.
How do I manage my cookie preferences?
You can control your cookie preferences by visiting the "Cookie Policy" and change your consent or withdraw your consent by clicking the relevant links.
How do I delete my account?
Visit the privacy setting in your account, select the delete accoutn option, submit your current password and click agree to submit your request.
Contact Us
What's the best way to call customer services?
For website related enquiries please call us on 01769 576419. For general customer service enquires please call us on 01769 576415.
What is the best way to email customer services?
If you wish to email our Website Customer Services team, please use the contact form available on our Contact Us page.
What is your contract address?
You can write to us at Mole Valley Farmers Ltd, Exmoor House, Lime Way, Pathfields Business Park, South Molton, Devon, EX36 3LH.
Where can I find further contact information?
For head office or other service enquiries, please visit our contact page and review the various enquiry or helpline options across Mole Valley Farmers.
Do you have an online chat facility?
We currently have a dedicated WhatsApp chat facility, available to access through our contact us page and on specific product pages.