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FREE DELIVERY ON ORDERS OVER £40 EX. VAT

*product and weight restrictions may apply

Terms & Conditions

Website Terms and Conditions

These terms describe your relationship with us and your use of our website. They are legally binding, and you accept and agree to them by using this website. These terms change from time to time, so please read them carefully each time you use this website. Your attention is drawn to the section below entitled 'Restrictions on our liability', as it restricts our liability to you - even if we are negligent. Your statutory rights as an individual buying something which is not for use in a business are not affected by these terms.

English is the only language used on this website.

In these conditions the “Seller” shall be Mole Valley Farmers Ltd. or its Divisions, Subsidiaries and Joint Venture Companies (except Paragraph 2 which refers to specific companies).The “Buyer” shall be any member, other customer, Company or organisation purchasing goods from or through the Seller.

1. SPECIAL ORDERS:

Goods that are specially ordered by the Seller for a Buyer may be subject to payment of a deposit which will become part of the total payment upon completion. The deposit may be forfeited in the event of cancellation that is not due to the fault of the Seller.

2a. PAYMENT TERMS (Mole Valley Farmers Ltd)

Statements of accounts will normally be rendered either fortnightly or monthly and outstanding amounts will be payable by the indicated due date(s). Failure to effect payment by the due date(s) will result in interest charges being levied at the current rate of up to 0.0625% per day (24.6% APR) on the unpaid amount. The right is reserved to change the rate of interest if necessary subject to 28 days notice. Continued failure to pay due accounts may result in the Seller, at His absolute discretion, suspending all or part of the trading facilities of the Buyer with the Seller. Payments of account balances need to be settled by cash, cheque, valid debit card, direct payment to the Seller’s bank or direct debit.

2b. PAYMENT (Mole Valley Forage Services)

2b.1 Statements of account will normally be rendered on a calendar-month basis and unless otherwise agreed will be payable by the 28th of the following month.

2b.2 The Seller shall not be bound to give up possession of the Products until it has received payment, and the Seller shall be deemed to have made a sufficient tender of the Products if it shall notify the Buyer that the Products are ready for despatch subject to payment.

2b.3 If the Seller allows credit in respect of any part of the Products it shall be without prejudice to its right to refuse to give up possession of any other part of the Products except against payment; and the whole of the price of all Products bought or agreed to be bought by the Buyer shall fall due and payable without demand immediately on the happening of any of the following events :

(a) failure by the Buyer to pay any sum due to the Seller within 14 days of the due date for payment ;

(b) commencement of the winding up of the Buyer ;

(c) commission by the Buyer of an act of bankruptcy ;

(d) appointment of a receiver of any asset of the Buyer, or of a receiver of the Buyer, or the levying of any distress or execution on any asset of the Buyer;

(e) application for the appointment of an Examiner of the Buyer.

2b.4 The failure of the Buyer to pay any part of the price of the Products in due time shall be a breach of condition entitling the Seller to treat that failure as a repudiation of the whole contract by the Buyer and to recover damages for such breach.

2b.5 Interest on all sums due shall be charged at 0.0625% per day from the date when they should have been paid until payment is received.

2c. PAYMENT TERMS (Mole Valley Feed Solutions Ltd)

2c.1 Payment in full is required by the payment due date on the invoice. If full payment is not made on the due date the Company is entitled to charge interest on the outstanding balance at the rate of up to 0.0625% per day (24.6% APR)from the due date of payment until payment in full.

2c.2 The Buyer may not withhold payment of any invoice by reason of any right of set-off or any claim or dispute with the Company.

2c.3 Without prejudice to any other rights of the Company if the Buyer fails to make payment when due, the Company is entitled forthwith to cancel the Contract.


3. PRICES:

All prices quoted by the Seller are based upon these Conditions of Sale and reflect the limitation of the Seller’s liability contained herein. For any Buyer who wishes to Contract with the Seller on terms other than these Conditions special arrangements can be made prior to sale. Such special arrangements will only be binding on the Seller if they are made in writing and signed by an authorised person for the Seller. Otherwise these Conditions shall prevail. All prices will usually be exclusive of VAT which will be added at the appropriate rate where applicable. Prices may be subject to change without notice excepting where a firm price is quoted for acceptance within a stated period of time.

4. CARRIAGE:

Carriage may be charged separately on all deliveries other than where a nett delivered price has been agreed in advance.

5. DELIVERY:

The Seller will take all reasonable steps to deliver goods or have them available when required by the Buyer but shall not be liable for any delay occasioned by the failure of others to deliver as arranged. Delivery will be to site only and will not include the means of unloading or of the positioning of the goods in any location on the site. Any assistance given by employees of the Seller shall be at the risk of the Buyer.

6. HEALTH AND SAFETY:

Buyers should be aware of the potential hazards to health and safety represented in the types of goods stored on any of the Seller’s premises. The Seller can accept no responsibility for damage or injury resulting from the activities of a Buyer. It shall be the Buyer’s responsibility to comply with any and all Regulations concerning the loading, transport and signing of any vehicle used for carrying goods or substances covered by requirements to comply with COSHH and other Regulations. Product information literature can be supplied by the Seller as required.

7. SECURITY:

The Seller will accept no responsibility for the security of vehicles and/or property of Buyers while on the Seller’s premises. Buyers may be requested to co-operate in the checking of goods against invoice(s) by staff employed by the Seller. Such a request will not imply any suspicion of wrongdoing but will be aimed at checking and improving the conduct and efficiency of the Seller’s Service to Buyers.

8. TITLE:

Title in any goods sold by the Seller shall not pass to the Buyer until payment in full of all sums due to the Seller has been made but the risk in the goods shall pass to the Buyer upon delivery or collection. In the event of non payment the Buyer will allow free access to the premises by the Seller to recover the goods.

9. USE:

No assumptions should be made by the Buyer as to the fitness of any goods for any purpose other than as specifically described by the manufacturer. Any such use or adaptation shall be at the risk of the Buyer.

10. RETURNS:

If goods are returned for any valid reason they must be accompanied by proof of purchase. The Seller will not accept the return of Animal Vaccines (P.M.L.), Medicated Feeds, frozen foods or any goods that have a short residual sell-by date in any circumstances. Other Animal Feeds in bags will only be accepted for exchange within 24 hours of purchase if the incorrect feeds have been supplied by the Seller’s staff. Goods returned for possible exchange must be unused, in resaleable condition and returned within a reasonable period after the date of purchase. The Seller will not accept the return of any goods for credit or refund in any circumstances other than evident fault in goods that have not been used and where exchange is not appropriate.

11. WARRANTY:

(a) In general the Warranty on goods sold from stock by the Seller will conform to the Warranty offered by the manufacturer of the goods and will be subject to fair and proper use and maintenance of the Goods by the Buyer. It is important that the Buyer will advise the Seller promptly if the goods are faulty or if there is any query regarding their effective use.

(b) Goods that have been dismantled or otherwise interfered with or that have been improperly used or have suffered accidental damage will not be eligible for Warranty consideration.

(c) It is also conditional that any and all instructions provided by the manufacturer or supplier will have been fully and properly complied with and/or that where a latest date for effective use is stated or is relevant that it has not been exceeded.

(d) Where goods are returned under complaint after a period of use the Seller will return the goods to the manufacturer or his agent for investigation and report. This could result in the goods being either repaired or replaced as may be appropriate if the claim is accepted. If a claim of fault in the goods is not justified the Seller will either arrange for the goods to be returned to the Buyer or arrange for the goods to be repaired, if possible, with the consent and at the cost of the Buyer. The Seller will undertake to process any such returns promptly to minimise delay as far as is possible.

(e) In all instances where goods are ordered from another supplier by the Buyer for collection by or delivery directly to the Buyer but charged to the Buyer’s account with M.V.F. any Warranty shall be between the supplier and the Buyer. As the nominal Seller in such transactions M.V.F. will use all reasonable means to assist in a fair resolution of any dispute that may arise but can accept no liability for the fitness, suitability or quality of the goods selected and/or accepted by the Buyer or any cost or loss arising therefrom.

(f) Warranty on any goods manufactured, blended or packaged by the Seller and/or offered for sale under the Seller’s name shall be specific to the condition of the goods at the time of delivery and to the composition of the goods being as stated, within reasonable tolerances. No other responsibility will be accepted by the Seller for any use or storage of the goods by the Buyer or any claim for loss or damage arising therefrom unless it can be established beyond a reasonable doubt that the Seller is at fault.

(g) Warranty that will apply to the supply of Seeds by the Seller to the Buyer shall be limited to the Seeds being the variety ordered by the Buyer (or a suitable alternative variety accepted by him) and that the Seeds will comply at the time of delivery with the UK Seed Regulations currently in force. The suitability of any Seed or Variety of Seed for cultivation in any area shall be at the Buyer’s risk entirely as shall also be the fortuitous incidence of climatic and ground conditions for the successful growth of the crop and freedom from disease or pests. Seed is sold as being suitable for the production of consumer crops and not for the reproduction of seed and the Seller can accept no responsibility for any seed crops produced. The use of Seed other than in the year of supply is not recommended and shall be at the Buyer’s risk. The Buyer shall take all necessary protective precautions in the handling and use of treated seed to comply with such COSHH regulations as apply. Product information literature can be supplied by the Seller as required.

12. LIABILITY:

The liability of the Seller in any claim arising from the supply of any commodity shall be limited to the replacement of the goods or a refund of the purchase value. No liability will be accepted for any consequential loss, damage or injury whatsoever, or any other cost arising from the transaction.

ADDITIONAL CONDITIONS APPLICABLE TO CONTRACTS AND BULK SUPPLIES

13. WEIGHTS:

The Seller will undertake to supply a valid weighbridge ticket appertaining to each bulk delivery. Where goods are supplied in bags the number and size of the bags shall be declared on the Delivery Note.

14. CONSIGNMENT:

Each consignment shall stand as a separate contract. Any dispute or failure by the Seller to make a delivery shall not entitle the Buyer to repudiate the Contract.

15. DEMURRAGE:

If there is reasonable delay in off-loading at farm or site the Buyer shall be liable for any cost to the Seller resulting from the delay. It is the Buyer’s responsibility to ensure that there is adequate access for delivery vehicles and that suitable staff and equipment for unloading are available at the time of the delivery.

16. FORCE MAJEURE:

(a) The Seller shall not be responsible for any loss or delay in supplying goods to the Buyer occasioned by circumstances beyond the reasonable control of the Seller. These circumstances shall include strikes, accidents, breakdown of machinery, loss of or damage to ocean vessel etc., or any other cause comprehended in the term “force majeure”. If delay is likely to occur for any of these reasons the Seller shall give notice to the Buyer within seven days of the occurrence or not less than 21 days before commencement of the contract period whichever is the later. The Buyer shall have no claim against the Seller for any delay or non-fulfilment under this clause provided that the Seller has supplied the Buyer (if so requested) with satisfactory evidence justifying the delay or non-fulfilment. Where it is possible to do so the Seller shall make every endeavour to offer suitable alternative goods but shall not be bound to do so at the same price(s) as may be in the Contract.

(b) In the event of the arbitrary imposition of import duty or levy on any goods which are the subject of a Contract the Seller reserves the right to terminate the Contract.

(c) If under a Contract for the supply of Fertiliser(s) delivery is delayed for more than one calendar month after the expiry of the original Contract then the Buyer has the option of cancelling the delayed portion of the Contract. If delivery under this clause be prevented for an additional month the Contract shall be cancelled.

(d) If under a Contract for the supply of Feeds delivery is delayed for a period of more than one week after the due supply date the Buyer may opt to cancel the delayed portion of the Contract. If this option is not exercised and the goods still have not been supplied at the end of one month following the due supply date the Seller may cancel the delayed portion.

17. CLAIMS:

The Buyer must arrange for the goods to be inspected as follows:

(a) At the delivery point on arrival and before the consignment is discharged or unloaded to ensure that the goods are as ordered and are in acceptable condition. Any queries must be notified to the Seller immediately and resolved before the goods are unloaded. Where the Buyer collects the goods it is the responsibility of the collector to inspect and accept the goods before loading.

(b) Any defect that becomes apparent when the goods have been discharged or unloaded must be notified to the Seller by telephone without delay.

(c) Later claims relating to latent defects must be made to the Seller immediately by telephone, followed by written confirmation within three days from the discovery of the defect. No claims for poor condition or deterioration will be accepted unless the storage facilities are adequate to maintain the goods in a stable condition.

18. SPECIAL CONDITIONS APPLYING TO STRAIGHT FEEDS:

Inasmuch as “straight” feeding stuffs are normally purchased by the Seller under the terms of a Gafta 109 contract, the following conditions shall apply:-

“These goods are not intended for sale nor sold as being suitable for straight feeding stuffs, but only suitable for raw materials for further processing and mixture with other materials as to which no warranty is given or to be implied as to the percentage of these goods to be used in any such operation which are at the Buyer’s sole risk.”

(i) A straight feed must not be considered as a complete ration.

(ii) The Buyer is entitled to claim on a pro rata basis for any shortfall from the declared nutritional value of the material e.g. protein or profat percentage.

(iii) The Buyer is entitled to claim in respect of any noxious or toxic admixture such as renders the material unsafe for use in animal feed.

(iv) The Buyer is not entitled to claim in respect of lumpiness, dustiness or colouring of material even though it may be described as “meal” or “pellets”.

(v) The Seller does not take responsibility for damage to Buyer’s equipment (or injury to or death of Buyer’s livestock) caused by extraneous material inadvertently supplied with straight feeds if such damage arises from the use of inappropriate equipment, lack of inspection or of proper screening facilities.

(vi) The Buyer is not entitled to claim for deterioration of the material in store unless the storage facilities are adequate to maintain material in a stable condition and the normal safe storage period has not been exceeded.

19. COMPLETION OF CONTRACT

(a) The entitlement under the Contract is to the total quantity agreed, not to the total of the consignments made against each monthly allocation.

(b) If, by the last day of the Contract period, any outstanding balance has not been called for and is within 2% of the total Contract quantity the Seller shall consider the Contract completed. If the total Contract quantity is exceeded by more than 2% after supply of the final consignment, this excess shall be charged at the current price (the current spot price for feeds) unless there are extenuating circumstances.

20. DEFAULTS:

(a) The Seller shall hold the Buyer in default if any scheduled uptake under the Contract is delayed by the Buyer beyond seven days after the due date and the Seller reserves the right to charge the Buyer with finance and storage charges incurred on a weekly basis or part thereof.

(b) In the event of the Buyer not accepting delivery of or collecting the Contract quantity by the last day of the Contract period (whichever is his duty under the Contract) the Seller may, at his option and after having given prior written notice by Recorded Delivery to the Buyer, sell the goods at market price. The Buyer will be liable to compensate the Seller for any resultant loss, including any reasonable expenses arising from the sale, storage and finance charges.

(c) The Seller reserves the right to withhold the supply of goods under any contract if the Buyer defaults on any payment(s) due to the Seller within the Contract or otherwise.

ADDITIONAL CONDITIONS APPLICABLE TO KIT FORM BUILDINGS

1. THE CONTRACT

(a) An order placed with the Seller cannot be cancelled, deferred or altered by the Buyer, except by mutual agreement.

(b) Delivery dates are given in the expectation that the Seller will be able to fulfil them but time is not the essence of the contract and the Seller shall be under no liability for loss, damages or expenses suffered by the Buyer or any third party arising from failure to deliver on any specified date, time or to any place.

(c) Cancellation of orders will depend upon the amount of work done and can only be by agreement of the Seller. The Seller reserves the right to retain all or part of the initial payment to defray the cost of work done before cancellation and/or subsequent costs.

2. PRICE
Price charged will be that on the date of the Order Acknowledgement and will be subject to VAT at the rate prevailing.

3. NORMAL PAYMENT TERMS

(a) Mole Valley Farmers member: 20% upon receipt of order confirmation, the balance on delivery. Non-member: 20% upon receipt of order confirmation, the balance before delivery.

(b) The Seller reserves the right to alter the Payment Terms for particular customers.

4. RISK & TITLE

(a) The risk in the goods shall remain with the Seller until passed to the Buyer at the point of delivery. In the absence of written advice from the Buyer to the Seller as described in condition 5 below the goods shall be deemed to have been delivered and accepted by the Buyer complete and in a satisfactory condition.

(b) The Seller shall retain ownership of the goods until all sums due from the Buyer have been paid in full.

(c) In the event of a non-payment the Seller shall be allowed by the Buyer to enter the premises and remove such materials and equipment without prejudice to the Seller’s right to receive the full amount due under contract.

5. DAMAGE/LOSS
The Buyer must advise the Seller in writing (otherwise than by a qualified signature on the delivery note) within seven days of the delivery, of any damage or non-delivery of part of the consignment. No claim will be considered unless the Buyer complies with the provisions of this clause.

6. DELIVERY

(a) Machinery and labour for unloading all materials delivered to site to be provided by the Buyer.

(b) The Buyer shall be responsible for the safe stacking and custody of all materials on site.

7. ACCESS

(a) The Buyer shall ensure that the site shall be accessible for all delivery vehicles and suitable for operating the Seller’s lorry mounted crane. Additional charges may be made if this is not possible.

(b) The Seller will not be responsible for injury to persons, damage to adjacent property, livestock, works or fittings above or below ground while work is in progress or at any other time.

8. BUYER’S CONTRACT

These conditions shall have precedence over any conditions appearing on any document emanating from the Buyer and such Buyer conditions shall have no effect whatever unless expressly varied in writing by the Seller.

9. QUALITY & PURPOSE

(a) The goods are warranted to be in accord with the specification agreed with the Buyer in writing within normal limits of industrial quality.

(b) The Buyer shall on discovery of any defect in the goods give immediate written notice to the Seller to enable the complaint to be investigated. No liability shall attach to the Seller until this procedure has been carried out.

Any recommendations or suggestions made by the Seller is made in good faith and is for the Buyer to satisfy himself of the suitability for his own particular purpose and is deemed to have done so.

Website Terms and Conditions

 

These terms describe your relationship with us and your use of our website. They are legally binding, and you accept and agree to them by using this website. These terms change from time to time, so please read them carefully each time you use this website. Your attention is drawn to the section below entitled 'Restrictions on our liability', as it restricts our liability to you - even if we are negligent. Your statutory rights as an individual buying something which is not for use in a business are not affected by these terms.

English is the only language used on this website.

 

INTERPRETATION:

In these terms: 1) 'us' and 'we' mean Mole Valley Farmers Limited. 2) 'including' and 'in particular' are used to illustrate particular examples, but they do not limit the scope of these terms in any way. 3) 'loss' means any loss or damage of any kind. It includes: (i) associated costs and expenses incurred in connection with any loss or damage or any related claim or legal proceedings, and (ii) compensation paid to third parties.

You: You confirm that: 1) you are accessing our website from within the United Kingdom, 2) you are over 18 years of age, 3) you are using your own payment card, 4) you are resident in the UK at the delivery address you give in the order form. If any of these are not true, you will compensate us in full for any loss we suffer as a result.

 

INFORMATION SERVICES:

This website includes information which we have sourced from third parties and which we make available free of charge. We have taken reasonable care when selecting those third parties, but we have no control over the information itself and we do not accept any responsibility for its accuracy. Some of the information concerns forecasts which may turn out to be inaccurate or wrong. This website also includes 'How To' guides, which provide guidance on certain tasks. These are a basic introduction to certain tasks for those who have not undertaken those tasks before: they are not comprehensive and they may not be suitable in all situations. Whatever the nature of the information, it is provided for general information only: you should not rely on it and you should obtain professional advice if you need information you can rely on.

 

OUR PRODUCTS:

The pictures on this website are for illustrative purposes only, and the items delivered may be different in detail. For example, they may be a different colour. Some items may not be available, in which case we may substitute an appropriate alternative. We may change our prices at any time, although this will not affect any orders we have already accepted. With some items, especially software, you do not become the owner of the item; instead, the manufacturer gives you a licence - ie permission to use the item in accordance with certain restrictions.

 

ORDER PROCESS:

You may only order items by adding them to your electronic 'basket' and then proceeding through the electronic 'checkout'. Further instructions will appear at each stage, and any charges you will have to pay will be clearly identified. Your order will be acknowledged when you submit it, but this does not mean that we have accepted it. Each item in your order constitutes a separate order. If we accept your order for all or any of the items, we will send you a further e-mail saying so. If we accept your order there is a legally binding contract between you and us. It consists of 1) the information on this website, 2) these terms, 3) your order, 4) our e-mail acknowledging your order, and 5) our e-mail accepting your order. It does not include anything else. Nothing on this website amounts to an offer to supply any items, and we are not obliged to sell you anything until we accept your order. We may decline to accept any order, or any part of an order, without giving any reason. You may be required to help us verify your age before we accept your order for certain items.

 

HOW TO ORDER TO THE CHANNEL ISLANDS:

For more than 25 years, Mole Valley Farmers has been serving our Channel Islands customers with a comprehensive range of equine, agricultural and rural items. We understand some of the unique challenges our customers in the Channel Islands have with purchasing online, so to further support our customers we are now offering the opportunity to purchase directly from our range of online products. By implementing a service which ensures all orders are processed with the VAT removed we aim to ensure that all details of online purchases meet our customers’ needs and expectations.

We have three ways in which you are able to process an order learn more

 

ACCEPTED BROWSERS:

The following browser versions support TLS (Transport Layer Security), which is the accepted level of secure encryption:

Firefox version – 27 and above
Chrome version – 30 and above
Internet Explorer version – 11 and above
Microsoft Edge
Opera version – 17 and above
Safari version – 7 and above
If your browser is not updated in line with the above versions, this could cause a loss in service as our payment service and its features might not be able to be viewed.

 

DISCOUNT:

Discount codes given are for online purchases only.
Where discount codes, offer codes or reductions of any type are offered, these will automatically exclude gift vouchers, medicines, prescription products, and other controlled products.
Where discount codes, offer codes or reductions of any type are offered, these will not be accepted in conjunction with any other offer or discount including discounts associated with member benefits. discounts are available at the discretion of Mole Valley Farmers on orders up to the maximum value of £500 inc vat. Discounts are not applicable to items which are booked to account. We reserve the right to limit the use of the codes to a single unit of each product purchased and a single use of each code. This ensures volume purchases do not prevent other customers from taking advantage of the offer.
Mole Valley Farmers reserve the right to remove an offer or discount without notice at any given time.
Discounts are not accepted on Lister or Heiniger horse clipper promotions.

 

Free Delivery

Online Only. Please note that all Free delivery codes apply to standard home delivery orders only, on orders under 30KG and a basket spend of over £40 ex vat. From time to time we may change this threshold. Zonal surcharges will still apply. Only available by using designated codes.

The following exclusions apply:

Click & Collect Orders
In Store Purchases
Other Controlled Products

 

UNDERSTANDING OUR PRICING:

moleonline.com and Mole branded stores operate separately. This means that the products and prices offered at each may be different.

For example:

  • molevalleyfarmers.com might carry a product offering which is not offered in our retail stores
  • Products may be priced differently in the stores than online at molevalleyfarmers.com

Similarly, promotional offers (such as coupons and additional discounts) offered at one may not be used at the others.

For example:

  • In certain cases, a coupon offered in our Mole branded stores may not be applied toward purchases at molevalleyfarmers.com.
  • Promo codes, free shipping offers and bonuses on molevalleyfarmers.com may not be applied toward Mole branded store purchases.

 

PAYMENT:

You must pay when ordering. If you are a member of Mole Valley Farmers and have registered and enabled your account you may charge your order to your member's account. You may view your account at any time, and you may use your debit card to settle your account at any time, any payment made will be applied to the oldest outstanding invoices (click on the 'My Account' tab above for more details). Apart from this, your use of your account in connection with this website is subject to the general account terms.

If you have yet to become a member, you may apply for membership by downloading the application form from this website (click on the 'About Us' tab above for more details) and sending it to us, but in the meantime you will only be able to charge your order to your credit card or debit card.

You may pay for most items using most widely accepted credit or debit cards, and for members this will result in a discount of 2% on the total charge. For certain items, you may only pay using certain credit cards or by charging them to your member's account.

 

VOUCHERS & COUPONS:

£5 off your next £25 spend
Offer excludes animal medicines, bulk feed, seeds, fertilizer, crop packaging, agrochemicals, gift vouchers and all current offers and discounts. Offer available on production of this voucher at your local Mole Valley Farmers/Mole Country Stores store. This offer is valid until 24/12/2023, for one use in store only and only the original voucher will be accepted. Offer applies to purchases made in store including VAT, paid in full on the day, while stocks last.

 

DELIVERY:

We try to deliver all items within 3 to 5 working days (ie excluding Saturdays, Sundays and Bank Holidays), but longer delivery times apply to some items and this will be stated where this applies. We will try to deliver items the next working day if you select 'express delivery'. We may deliver the items we have agreed to supply at different times. We usually deliver by courier. We only deliver items to addresses within the UK excluding Jersey and Guernsey. We reserve the right to deliver them only to the address identified with the card or account you have used to pay. Our obligation to deliver the items is fulfilled when someone first tries to deliver them at the address you have specified in your order. You must report any errors or damage which are apparent at the time of delivery to the carrier. If a free delivery code is used free delivery is for standard delivery on orders under 30kg weight. For more information about delivery charges please see the Delivery Information Page.

 

CANCELLATION:

You may cancel your purchase within the cancellation period without having to give any reason, and we will refund the full price of the item (and all VAT and delivery charges associated with that item) to the card or account you used to place your order. The cancellation notification period begins the day after you have received the item concerned and lasts for 14 working days. If you do cancel your purchase, you must return the unwanted item to us. Unless the item concerned is one we substituted for the item you ordered, you must return at your own expense and if you require us to collect it from you we will charge you for the costs involved. You must take reasonable care of the item until it is returned to us, and we may charge you for any damage if you do not.

To cancel an order please write to us at Mole Valley Farmers, Moorland House, Station Road, South Molton, Devon. EX36 3BH or email [email protected]

We may cancel your order for an item at any time before it is delivered to the delivery address if we have made a mistake in the price for that item quoted on this website and a reasonable person would have realised that we had made such a mistake - such as where the price quoted is unusually low and it is not clear from the accompanying message that this was intended. If we cancel your order, we will refund the full price of the item (and all VAT and delivery charges associated with that item) to the card or account you used to place your order, but we do not have any further liability for cancelling.

 

RESTRICTIONS ON OUR LIABILITY TO YOU

These terms cover our liability for loss of the kind described, no matter what may be the legal basis for our liability and even if it results from our negligence. 6) Our products are not sold for re-sale. 7) We are not liable for any business related loss of any sort, whether loss of goodwill, revenue, profit or expected savings. 8) We are not liable for any loss resulting from the late despatch or delivery of any items. 9) If we do not despatch or deliver an item at all, we will refund the price of that item (and all VAT and delivery charges associated with that item) to the card or account you used, but we are not liable for any other loss. 10) Our total liability in connection with an item is limited to the total value of that item, including all taxes and delivery charges relating to that item. 11) We are not liable for any loss resulting from your reliance on any of the information services provided via this website.

Notwithstanding anything else in these terms, we do not restrict our liability: 1) for any personal injury resulting from negligence (whether or not it results in their death), 2) under Part 1 of the Consumer Protection Act 1987, 3) if we do not have the right to sell an item when we send it to you (but see above concerning software, which is only licensed), 4) for fraud.

 

EVENTS BEYOND OUR CONTROL

We are not in breach of our contract with you, or liable to you in any way, if we fail to perform our obligations, or are late doing so, because of something that is beyond our reasonable control.

 

THIRD PARTY LINKS

This website contains links to other websites. These are provided for your convenience but we do not endorse any of those websites or their operators, or give any assurance about them. We are not liable for any loss which results from your use of those websites. We are not responsible for the privacy practices they follow and you should read the privacy statements of each website you visit.

 

YOUR PRIVACY

We, Mole Valley Farmers, will treat all your personal information as confidential, although we reserve the right to disclose this information in the circumstances set out below. We will keep it on a secure server and we will fully comply with the Data protection Act 1998 and we are registered with the Information Commissioner's Office under Z5493646. Some personal information is provided by you when you enter certain details, and some we collect by placing a small amount of information (often referred to as a 'cookie') on your computer and by observing your use of the website. A cookie enables our computers to recognise you when you visit our website, and helps us give you a better service. This data is collected and used to enable us to process your order.

We may use this information to contact you regarding our website or our products and services, but you may choose not to have us send you any direct marketing by e-mailing us at [email protected] may also pass some of this information to some of the other organisations we use in order to supply you with the goods and services you have ordered - for example, those which process your card payments and deliver the items you have ordered. We will not allow them to use the information for other purposes. We may also transfer the information to anyone who acquires all or part of our business or assets.

We will retain any information about you for a reasonable period, or for as long as the law requires.

For certain categories of information, you have certain rights to know what information we have about you, how we use it, and to whom we disclose it. You may also ask us to update it if it is inaccurate. Go to the Information Commissioner's Office.

We use various measures to protect any information about you from access by unauthorised persons, and against unlawful processing and accidental loss, corruption and destruction.

We store the contract's content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login.

 

We comply with the Data Protection Act 1998, and we are registered with the Information Commissioner's Office under Z5493646.

Read full Privacy Policy here >

 

COOKIE POLICY

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information although most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit All About Cookies for detailed guidance.

To read our full Cookie Policy please click here >

 

SOCIAL BUTTONS

On some pages of our site you will see social buttons. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Google +1, Facebook ‘Like’, LinkedIn ‘Share’, and StumbleUpon. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of Mole Valley Farmers. Please be aware that these sites are likely to be collecting information about what you are doing all around the internet, including Mole Valley Farmers's site. If you click on any of the social buttons, these external sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting Mole Valley Farmers, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You may wish to check the respective policies of each of these external sites to see how exactly they use your information and to find out how to opt out or delete such information.

 

EXTERNAL WEB SERVICES

We use a number of external web services on the Mole Valley Farmers website, mostly to display content within our web pages. For example, to show videos we use YouTube, Flickr for photographs. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

 

EMAIL TRACKING

Some emails that we send you have no tracking in at all. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site but we do not know who has clicked so the data is anonymous. Some emails we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time. If you want to be sure that none of your email activity is tracked then you should opt out of Mole Valley Farmers' emails which you can do via My Account or you can unsubscribe by using the link at the bottom of the email.

 

EMAIL COMMUNICATIONS

As part of the registration process for joining the Mole Valley Farmers subscriber list you have the opportunity to opt in or out of various email communications. If at any stage you wish no longer to receive any emails that you receive from the site you can stop them coming by changing your preferences in My Account area. You can define what emails you receive from the site (if any) and save your settings. Alternatively, you can click unsubscribe link at the bottom of the email at any time.

 

GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. We have also implemented and use display advertising. The Google Analytics features that we have implemented are based on displayed advertising (eg: remarketing). You can opt out of Google Analytics for display advertising and customise Google Display Network ads preferences manager.

For further information about Google Cookies and Google Analytics click here >

PLEASE NOTE: We are not responsible for the content of external websites.

 

GOOGLE TRANSLATE

By using this service you agree that cookies may be stored on your local machine. Translations of pages on the Mole Valley Farmers website are performed by Google™ Translate, a third party service over which Mole Valley Farmers has no control. Translated pages are not part of the Mole Valley Farmers website. This service is an automated computer translation and, as such, will not be a perfect translation and will be prone to mistakes that a human speaker would not otherwise make. The translation should be used as a rough guide only. Mole Valley Farmers in no way accepts liability for the accuracy of these translations or any loss incurred as a result of them.

We take reasonable precautions to try to ensure that this website and our e-mails are free from computer viruses and other harmful programs, but we do not give any assurance that they are and we are not liable for the consequences of any which might be present. It is your responsibility to take appropriate steps to protect your computer against these - for example, by using up-to-date virus-detection software.

 

INTELLECTUAL PROPERTY

This website, its content and the computer programs behind it are protected by intellectual property rights. We own these intellectual property rights, or they are licensed to us, and we prohibit any activity which would infringe these rights. In particular, you must not copy any text or images from this website except for your own personal use: you must not distribute them in any way. We own the trade mark rights in the mark Mole Valley Farmers, and we prohibit its use in any way which would infringe our rights or cause confusion. The other trademarks appearing in this website belong to third parties, and we acknowledge their trade mark rights in them.

 

LINKS:

We welcome links to the URL for the home page of this website, but you must not generate or use links to any other page without our permission and you must not cause any additional text, images, frame or any other material or border to appear with any aspect of this website or its content.

 

DISPUTES:

Our contract with you is governed by the law of England and only the courts of England and Wales are entitled to decide any dispute arising out of the contract.

 

CUSTOMER SERVICES:

If you have any questions or complaints, please contact us by e-mail at [email protected], by telephone on 01769 576419 or by post at Ecommerce Division, Mole Valley Farmers Ltd, Station Road, South Molton, Devon, EX36 3BH.

This website is operated by: Mole Valley Farmers Ltd, Exmoor House, Lime Way, Pathfields Business Park, South Molton, Devon EX36 3LH

Registered in England No. 679848 - VAT Reg. No. GB 143 2150 14

 

Prescription Only Medicine - Veterinarian

If you are looking to place an order for a prescription only medicine – veterinarian (POM-V) you will need to obtain a valid signed prescription from your veterinarian. Your prescription must either be emailed or faxed to us, for more information about where to send your prescription please call 01392 872898.

Please note that we will not despatch your order until we have received an electronic copy of your prescription and we are satisfied that the prescriber and the prescription are genuine and legally valid. It is an offence for a person other than a registered veterinarian to prescribe a veterinary (POM V) medicine; and for a person other than the prescriber to amend a prescription issued by your veterinarian.

If we are unable to satisfy us that the prescriber and the prescription are genuine and legally valid we will cancel your order and issue a credit for the sum that has been paid by you for the product/s less reasonable expenses incurred by us in processing your order.

Any inaccurate or false information you supply to us could result in certain products being prescribed to you that are unsuitable or inappropriate for the intended use you have specified to us. Therefore, you hereby undertake at all times to provide true, complete and accurate information to us when ordering any veterinary products from us. You hereby acknowledge that we shall have no liability or responsibility for any direct or indirect loss or damage that may result to you, your animal or a third party incurred as a result of our reliance on false or inaccurate information supplied by you or on your behalf.

Online Retailer of Animal Medicines - Find out more here >

 

PLANT WELFARE AND LOSS REPLACEMENT POLICY

We cannot accept responsibility for the health and welfare of plants after delivery or collection from the nursery.

Please notify us within 7 days of receipt of goods to allow us to address any concerns. Within this time frame the Company is in a position to replace plants if there is good reason to do so. Following that period, the Company cannot be held responsible for the health and welfare of plants.

We cannot be held responsible for losses discovered within your planting scheme during the spring or summer following planting in the winter.

We pride ourselves on supplying healthy plants of the highest quality. However, it is not unusual for natural losses to occur following planting, even where good plant husbandry has been upheld, with the risk of losses being slightly higher for bareroot stock over and above rootballed or containerised.

Many factors exist which may have either a ‘positive’ or a ‘negative’ impact on the loss rate experienced, such as the storage and handling of plants upon receipt, the quality of planting, ground conditions, soil type compatibility, rainfall, drought and on-going maintenance. All of which are beyond our control.

We advise every customer to allow for this potential loss rate and to budget for replacements for two to three years following the initial planting.

Despatched with every order is our Plant Welfare Guide including what checks to make on receipt of plants, how to look after plants before planting out, as well as how to correctly plant and maintain them. Further, more detailed information can also be sought from our sales team or on our website.

The guides we offer are not provided as a 100% guarantee for plant success but as a help to reduce any potential loss rate.

 

Restricted Goods
See what goods have restrictions applied to them
Read More
Sale of Animal Medicines
See our policy on the sale of animal medicines
Read More
Terms & Conditions: Competitions & Prizes Draws
Here is a list of our general competition and prize draw terms and conditions
Read More
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