FAQ Search Results
When will my order be ready?
If the item/s you have ordered are available in your selected store, you will be able to collect on the same day when ordered before 3pm.
What information do I need to bring to collect my order?
A copy of the order confirmation is required at the time of collection.
Where do I go when I get to the store?
When you receive your email and text confirmation you will be provided with a collection point.
How long will you keep my order for?
We keep all orders in store for 7 days.
What do I do if I want to cancel my order?
To cancel your order all you need to do is contact our customer services team, you will find contact details in your confirmation email. The customer service team will cancel your order and process your refund.
Can I order items for collection and delivery in the same order?
No, unfortunately not. You will need to process an order for items you wish to collect in-store separately from delivery to home.
How do you place a click and collect order?
Click & Collect isn't available yet, but we are always looking for ways to improve your shopping experience. Keep an eye out for updates!
Click and Collect Policy
This policy outlines the terms governing the use of our Click & Collect service. By using this service, you agree to the following terms.
Please, mind that only logged in users can submit questions
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