Help Center
Terms & Conditions
Terms and Conditions of Sale
Important information regarding your pruchase from Mole Valley Farmers. Understand our terms of sale, including payment, returns, pricing and more. Read before you buy.
Website Terms & Conditions
Here is a full break down of our Website Terms & Conditions
Supplier Terms & Conditions of Supply
These terms and conditions govern the supply of goods and services by you, the Supplier, to Mole Valley Farmers.
Country Membership Terms & Conditions
1. General
The Country Membership scheme can only be used in conjunction with a valid Country Membership account.
The Country Membership scheme operates across Mole Valley Farmers (MVF), Mole Country Stores and Mole Farm Direct...
Farmer Shareholder Points Terms & Conditions
1. General terms and conditions
Annual review - The terms and conditions of the FSH reward points scheme will be subject to annual review and confirmation. MVF reserves the right to withdraw the scheme at any point in time. &...
Policies
Delivery Policy
A full break down of our Website Delivery Policy including standard delivery charges, free delivery charges, zonal charges and locations we are unable to deliver to.
Returns and Refunds Policy
We hope you are completely satisfied with your purchase from Mole Valley Farmers Ltd. If, however, you would like to return or exchange a product then please read our returns and refunds policy.
Restricted Goods Policy
Due to legislation, regulation, traceability, or industry “Best Practice” guidelines, we may be unable to exchange or refund certain types of product purchased from our retail stores. See what goods have restrictions applied to them.
Returns and Exchanges In-store Policy
We will gladly exchange or refund saleable goods within 28 days of purchase when proof of purchase is provided. See how to get refunds or make exchanges in-store.
Sale of Animal Medicines Policy
See our policy on the sale of animal medicines
Delivery Information
Can Forest Garden products be delivered to remote locations?
Forest Garden products cannot be delivered to the Scottish Islands, Isle of Man, Northern Ireland, or Isle of Wight
Can I have my order delivered to a different address?
For your first order, we can only deliver to the cardholder's billing address. Subsequent orders can be delivered to an alternative address.
How much does delivery cost?
Delivery costs vary based on the weight of the order and the delivery location.
How long does delivery take?
Standard delivery typically takes 3-5 working days. However, during busy periods or for remote locations, delivery times may be longer.Full Delivery Policy
To see our full delivery policy, including zonal charges, location we are unable to deliver to...
How do you place a click and collect order?
Click & Collect isn't available yet, but we are always looking for ways to improve your shopping experience. Keep an eye out for updates!
Country Membership
What is Country Membership?
Country Membership is a loyalty program offered by Mole Valley Farmers.
How does Country Membership work?
As a Country Member, you earn Reward Points on qualifying purchases. For every £1 you spend, you earn 2 Reward Points.
What are the benefits of Country Membership?
In addition to earning Reward Points, Country Members enjoy a range of exclusive benefits
What happens if my points don't seem like a whole number (e.g., 52.30 points)?
Only whole numbers of points can be redeemed.
Is there a cost to join Country Membership?
You can sign up to Country Membership for £10 for one year, £18 for two years or £40 for five years.
Click and Collect
When will my order be ready?
If the item/s you have ordered are available in your selected store, you will be able to collect on the same day when ordered before 3pm.
What information do I need to bring to collect my order?
A copy of the order confirmation is required at the time of collection.
Where do I go when I get to the store?
When you receive your email and text confirmation you will be provided with a collection point.
How long will you keep my order for?
We keep all orders in store for 7 days.
What do I do if I want to cancel my order?
To cancel your order all you need to do is contact our customer services team, you will find contact details in your confirmation email. The customer service team will cancel your order and process your refund.
Farmer Shareholder
What exactly is a Farmer Shareholder?
A Farmer Shareholder is a member of Mole Valley Farmers, a cooperative owned by farmers.
Are there any ongoing fees or charges associated with being a Farmer Shareholder?
No, there are no ongoing fees or charges beyond the initial one-off payment.
Besides the loyalty bonus, what other benefits do I get?
As a Farmer Shareholder, you'll enjoy a range of additional benefits:
3% Discount: Receive a 3% discount on all in-store and online purchases.
Credit Facility: Access to a credit facility to support your farm's cash...
How does being a Farmer Shareholder give me a say in the business?
As a Farmer Shareholder, you have voting rights at the Annual General Meeting (AGM).
How do I earn points for the loyalty bonus?
You earn points by purchasing qualifying agricultural inputs from Mole Valley Farmers or Mole Country Stores
My Account
I forgot my password or registered email, what should I do?
If you've forgotten your password or registered email address, don't worry! You can easily reset your password. Simply go to our "Forgot You Password" page and enter the email address associated with your account.
What are the advantages of having an MoleOnline.com account?
Mole Valley Farmers offers a range of benefits with an account including review your order history, manage your preferences, personal infomration and more.
How do I create an account?
You can create an account during the checkout process or visit the Account Login page via the link in our header.
Can I share an account with other users?
For security reasons, each Mole Valley Farmers account is unique to an individual customer.
How do I manage my marketing preferences?
Vsit the "Newsletter Subscription" section of your account and choose whether you want to receive our newletter subscription.
Contact Us
What's the best way to call customer services?
For website related enquiries please call us on 01769 576419. For general customer service enquires please call us on 01769 576415.
What is the best way to email customer services?
If you wish to email our Website Customer Services team, please use the contact form available on our Contact Us page.
What is your contract address?
You can write to us at Mole Valley Farmers Ltd, Exmoor House, Lime Way, Pathfields Business Park, South Molton, Devon, EX36 3LH.
Where can I find further contact information?
For head office or other service enquiries, please visit our contact page and review the various enquiry or helpline options across Mole Valley Farmers.
Do you have an online chat facility?
We currently have a dedicated WhatsApp chat facility, available to access through our contact us page and on specific product pages.
Shopping
What is the supplement in animal feeds?
It is quite common for animals, such as cattle, to be prone to problems as a result of an imbalanced diet. By using animal feed supplements, such as calcium, magnesium, phosphorus and vitamins A, D and E, you can ensure your animals stay healthy and productive.
What is the main ingredient in animal feed?
The main ingredient in animal feed is grains, which can include corn, barley and oats.
What are the top essential mineral nutrients for animals?
The essential minerals that animals require include phosphorus, sulphur, potassium, magnesium and zinc.